In alignment with our commitment to transparency and integrity, we want to clearly disclose that product prices and descriptions may vary on the websites of our retail partners.
We encourage you to visit the retailer's site directly for the most current images, products, prices, and descriptions.
It's important to us that you're informed Zeppy may receive compensation for some listings featured on our site.
Additionally, we want to be upfront about our use of affiliate links; our affiliations, including but not limited to the eBay Partner Network, support our mission to provide valuable content and offerings to you.
Returns Policy We want to ensure you are always happy when shopping with us, but just in case there is a problem, we gladly offer returns and exchanges as per our returns policy below:
How to Request for a Return Authorisation Number ("RAN") If your item is defective or you have simply changed your mind, please email us with full details including the date of receipt, one of our team members will email you back with a Returns Authorisation Number. Please note a failure to request for the RA number may result in your return not being dealt with efficiently, as we may have difficulty identifying the sender.
PC Games Returns of this format cannot be returned once opened, so please check the game will run on your machine before ordering, as we cannot be responsible for incompatibilities with your system.
Items Faulty on Arrival If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. If a returned item is found not to be faulty by our technicians, we will return the item back to you, and in this instance you will be liable for the return carriage.
If you change your mind If you have simply changed your mind and would like to return your item, then in line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 14 days of receipt. The item must be in an unopened condition with all official seals and packaging intact. Please email us firstly to obtain a returns authorization number, and return the package back to us at your own expense.
Returning Parcels back to us You'll need to pay the return postage and for safety, we would recommend you use a recorded delivery service and keep the proof of postage. Your parcel is your responsibility until it reaches us. We cannot accept liability for goods that get lost or damaged in transit back to us.
Important Note All items must be returned to us in their original condition. With this in mind, please follow the instructions above failure to do so may result in us being unable to accept a return.
Disclaimer: Prices and descriptions maybe different on retailers sites, please check the retailers website for the latest images / products / prices and descriptions. Zeppy maybe compensated for some of these listings.
When you click on links to various merchants on this site and make a purchase, this can result in this site earning a commission. Affiliate programs and affiliations include, but are not limited to, the eBay Partner Network.
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