Q. What about P&P?
A. Standard delivery is FREE to the UK, as is delivery to most international locations. Any delivery costs will be clearly shown before you complete your order.
Q. How long will it take to receive my order?
A. Orders are dispatched within one business day of receipt of cleared payment. The majority of UK orders are received within 3-4 business days and international orders within 10-15 business days. However, we cannot guarantee the speed of the standard postal service and sometimes delays are experienced. Please click here for full delivery times.
Q. What do I do if I have not received my order?
A. If you have not received your order after 8 business days (for UK orders) or 20** business days (for international orders), timed from receiving your dispatch notification please, initially check with your post office to ensure that they do not have the parcel. If they do not have it please contact us and our customer services team will be happy to investigate.
**Except Brazil. Due to local restrictions in Brazil orders can take 30-35 days from dispatch to arrive.
Q. What is your returns/cancellation policy?
A. Please click here for our full returns and cancellation policy
Q. Do you ever run out of popular product lines?
A. Occasionally yes. In the unlikely event that an item is not in stock we will contact you within 72 hours of the receipt of your order. You will have the option of cancelling or continuing with the remainder of the order.
Q. What about VAT/sales taxes and duties?
A. Don't worry, sales taxes & VAT on orders dispatched within the European Union (EU) are all pre-paid by us. You can shop with confidence knowing that the price you see, is the price you pay.
Please note: We have no control over taxes and fees on orders sent outside of the EU. Please contact your local customs office for details of any possible charges prior to placing your order.
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