Delivery Process
All items in our store are inclusive of free delivery to any UK mainland postcode. The only exception to this is remote areas. See below for a detailed exclusion list of postcodes where additional delivery charges apply.
Delivery Time: Up to 5 - 7 Working Days
Once you have placed an order delivery takes up to 5 - 7 days to deliver, generally much faster for small items like taps, bath screens, bottle traps, toilet seats etc.
Delivery may only be made from Monday-Friday. Some couriers may deliver on Saturdays but entirely at their own discretion.
Large Orders
Large items like shower enclosures, vanity units, toilets etc. are either delivered with our own delivery network or with a palletised delivery company (ie: Palletways). The drivers are NOT insured to take goods inside your property. The pallet will be delivered to the front of the property and we strongly recommend you have at least 2 able bodied people to carry the goods inside.
Delivery Address & Phone Number
Please ensure your delivery address is correct in your PayPal’s account as we can only ship to confirmed Paypal addresses after you have checked out.
A contact number is imperative so that the courier company can contact you to arrange delivery if they need to. This does not apply to small items like taps, toilet seats, bathroom accessories (anything that can fit in a small parcel box).
Delivery Items Categorization and Remote Areas Surcharges
Zone A: Mainland UK
Small Items (e.g. taps, accessories, wastes, towel rails, toilet seats etc.): FREE
Medium Items (e.g. Small furniture items, towel rails, bath panels etc.): FREE
Large Items (e.g. vanity units, toilet & basin, shower enclosures etc.): FREE
Zone B: EH1-21, EH24-25, EH27-30, EH47-49, EH51-55, EH91, EH95, EH99, FK1-19, G1-5, G9, G11-15, G20-23, G31-34, G40-46, G51-53, G58, G60-62, G64-82, G90, KA1, KA3, KA11-12, KA30, LD1-6, LL15-36, LL40-41, LL57, ML1-9, PA1-19, SA1-11, SA14-20, SA34-48, SA61-73, SA80, SA99, SY16-20, SY23-25
Small Items (e.g. taps, accessories, wastes, towel rails, toilet seats etc.): FREE
Medium Items (e.g. Small furniture items, towel rails, bath panels etc.): FREE
Large Items (e.g. vanity units, toilet & basin, shower enclosures etc.): £15.00
Zone C: DG, EH22-23, EH26, EH31-46, G63, G83-84, KA2, KA4-10, KA13-26, KA29, KY, LL37-39, LL42-49, LL51-56, LL58-78, ML10-12, PL14-15, PL22-35, PL95, TD1-11, TD13-14, TR, DD, FK20-21, PH1-18, PO30-41, PA20-38, PA41, PH19-26, PH30-41, PH49-50, AB, IV1-28, IV30-32, IV36, IV55-56, IV63, IV99, KW1-3, KW5-14, BT
Small Items (e.g. taps, accessories, wastes, towel rails, toilet seats etc.): FREE
Medium Items (e.g. Small furniture items, towel rails, bath panels etc.): £15.00
Large Items (e.g. vanity units, toilet & basin, shower enclosures etc.): £40.00
Zone D: IE1-26, IV40-49, IV51-54, IM, KW15-17, HS, ZE, KA27, PA42-49, PA62-75, GY1-8, JE
Small Items (e.g. taps, accessories, wastes, towel rails, toilet seats etc.): FREE
Medium Items (e.g. Small furniture items, towel rails, bath panels etc.): £35.00
Large Items (e.g. vanity units, toilet & basin, shower enclosures etc.): £99.00
Zone E: KA28, PA60-61, PA76-78, PH42-44, GY9
Small Items (e.g. taps, accessories, wastes, towel rails, toilet seats etc.): FREE
Medium Items (e.g. Small furniture items, towel rails, bath panels etc.): £69.00
Large Items (e.g. vanity units, toilet & basin, shower enclosures etc.): £240.00
Next Day Delivery
Next day delivery is available on listings where you see: "Why not use Express Delivery?"
Additional delivery costs are applicable for next day delivery. Please place your order before 2pm to avail next day delivery.
Please note: Additional delivery surcharge areas are not covered under our Next Day Delivery.
DISCLAIMER: We strongly advise that you do not book a plumber or bathroom fitter until after you have received delivery of your goods and are satisfied with their condition.
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