All of our orders are shipped via DPD except Plasmas and over 46" TV's, that are sent via a specialist courier.
Please ensure you have an up to date daytime contact telephone number on your account should we need to contact you about your delivery (see below).
All Original Packaging must be kept. In the case of a warranty claim or return, we will be unable to collect (where applicable) the item without correct and sufficient packaging.
At Panasonic_Outlet we are committed to providing high quality products which we hope you will enjoy, but we know from time to time a product may need to be returned or exchanged, therefore all items come with a 12 Month Manufacturer warranty and a 14 day cooling off period.
If your item develops a fault within 14 days of receipt, please contact us on 0300-3300970 or via Ebay message to advise us of the fault. We will then, at your preference collect the item for a full refund or offer to exchange the item for the same model. If you prefer you can also elect to have the item repaired free of charge at one of our approved service centres (as per the process below).
If your item develops a fault within the 12 Month warranty period we will offer a FOC repair upon receipt of the item at one of our approved service centres. You are responsible (including costs) for transport of your item.
Please use our service centre locator to find your closest Approved Service Centre: http://panasonic.eu/ServiceCenter/en_GB/index_uk.html
The above policies do not affect your statutory rights.
© Copyright 2023. [2]